NNannyLink

Terms of Service

Last updated: 1 November 2026

These terms apply to everyone who uses NannyLink (joinnannylink.com): families, nannies and visitors. By creating an account or paying for a service you agree to them.

1. What NannyLink is

NannyLink is an introduction platform. We help families find nannies and share a nanny's contact details once a family pays. We are not an employment agency or the employer of any nanny, and we are not part of any agreement a family and a nanny make with each other.

2. Accounts

  • You must be at least 18 and give accurate information.
  • Keep your password safe. You are responsible for activity on your account.
  • We may suspend or close accounts that break these terms or put others at risk.

3. Nanny profiles and review

Nannies create profiles for free. Our team reviews each profile before it goes live and may approve it, ask for changes, or suspend it at any time. Review means we checked the profile and media for completeness and obvious problems. It is not a background, criminal-record or reference check. Families must do their own checks (interview, ID, references, and any checks required where they live) before hiring.

4. Payments

  • Contact unlock: a one-time fee that shows one nanny's WhatsApp number to your account. It stays unlocked for as long as your account exists.
  • Concierge matching: a one-time fee for our team to review your request and send you a shortlist of nannies, whose contacts are unlocked for you.
  • Prices are shown before you pay. Payments are processed by Stripe; we never see or store your card details.
  • Refunds follow our Refund Policy.

5. Your responsibilities

  • Use contact details only to discuss childcare work, never for spam or resale.
  • Do not post false, offensive or misleading content, or impersonate anyone.
  • Families and nannies agree pay, hours, contracts, taxes, visas and insurance directly with each other and must follow local law.

6. Content you upload

You keep ownership of your photos, videos and text. You allow us to host and show them on NannyLink to run the service. You confirm you have the right to upload them.

7. Liability

NannyLink is provided "as is". To the extent the law allows, we are not responsible for the conduct of families or nannies, for any hiring decision, or for losses arising from an arrangement made through the platform. Our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing here limits rights you have under consumer law that cannot be excluded.

8. Changes

We may update these terms. If the change is significant we will tell you by email or on the site. Continuing to use NannyLink means you accept the updated terms.

Contact

Questions? Email hello@joinnannylink.com.